Live Chat
Express Store Live™
Express Store Live is a dealer chat solution managed by Roadster’s live automotive experts. They leverage the features found within your Express Store to instantly answer customers’ questions and engage them in conversations that lead to higher quality opportunities.
Express Storefront Required
People
Our in-house automotive experts have an average of 4 years of experience, and they know the ins and outs of your Express Store. Unlike auto-dealer-chat providers who use bots and are only incentivized to secure leads, our live-chat team provides detailed answers to customers’ questions and guides them deeper down the purchase funnel. In fact, customers who use Express Store Live are 3x more likely to complete deal-making activities like finalizing a credit application, submitting a trade-in and starting an order.
Platform
Express Store Live and your Express Store were designed to work seamlessly together. Within the live chat service, we leverage your full set of Express Store features to help customers find inventory, arrive at transactional pricing, build car deals and complete the checkout process.
Performance
When we answer car buyers’ initial questions, they are more likely to complete deal-making activities. Customers who chat with us are 2.5x more likely to submit a lead in your Express Store and 3x more likely to complete a credit application. And best of all? They place vehicle orders over 3x more than customers who don’t chat with us.
Fully Loaded
Express Store Live comes equipped with best-in-class car dealer chat features.
Seamless integration options
Allow customers to initiate a live chat on your native website and third-party apps (at no extra charge) and seamlessly continue the conversation on your Express Store.
Lightning-fast response time
Our automotive experts respond to customers’ queries within 30 seconds, thereby reducing the chance of customer drop-off by 84%.
Store-level chat
With Express Store Live, sales agents have the ability to view and take over active conversations. They can also use it to privately communicate with the automotive expert answering the chat.
After-hours assistance
Our live team is available to respond to customers during and after your standard business hours — including late evenings, when 30% of dealmaking activity occurs.
Click-path visibility
No need to ask customers for vehicle info like other dealer chat providers do. Our automotive experts can see the entire car-buying journey and use these insights to enrich every engagement.
Chat routing
If a question comes up that our team can’t answer, we’ll route it to the right person at your dealership or escalate the chat session to a designated manager.
CRM integration
We’ll automatically push all of the customer, chat summary and transcript into your CRM to enrich your followup and help you sell more efficiently.
Rich insights
Within Roadster Admin, we provide information about the car buyer’s journey, a time-saving summary of every conversation and a full transcript if you want to dig into the details.
Data reflects 7/1/21-11/30/21
Express
Storefront®
Roadster’s digital sales platform provides a modern retail experience for customers and dealers alike. Its omnichannel capabilities enable seamless end-to-end transactions online and in store.
Learn MoreRoadster’s digital sales platform provides a modern retail experience for customers and dealers alike. Its omnichannel capabilities enable seamless end-to-end transactions online and in store.
Learn More